Frequently Asked Questions
How do I order?
So Flossy is made to order just for you.
For the freshest, fluffiest and tastiest fairy floss, the sweetest candy you’ve ever tasted and the easiest way to add a sweet touch to your special occasion – head over to our shop to place an order for your event!
Or if you have a few more questions before you click add to cart, please use our contact form to get in touch.
What shipping method do you use?
We ship via Australia Post and only use Express Shipping
Once your order is complete, you will receive shipping information from Australia Post within 24-48 hours of shipment.
But please note once your package is handed over to Australia Post, the arrival of it on time and in safe condition lies solely with them and all queries should be first directed to Australia Post.
We cannot expedite and/or change the delivery status once we have handed over the package.
Where is So Flossy located?
We are local at the beautiful Toowoomba QLD (4352).
So Flossy ships Australia Wide via Express Post.
We also offer local pick up.
Our new shopfront:
🍬 So Flossy Sweet Treats
Shop 8, 10498 New England Highway, Highfields QLD 4352 (next to Relish Cafe)
What are the ingredients in fairy floss?
Fairy Floss: White Sugar, Artificial Flavour.
Artificial Colours (one or more) (102) (110) (122) (133) (151) (155) (104) (124) (129)
Gluten,Nuts, Dairy - Are there any allergens?
Our fairy floss & swirl pops are: Gluten free, nut free, dairy free, vegan friendly & completely allergen FREE.
What is the shelf life?
We recommend you consume your fluffy treats (fairy floss only) within 7 days of your intended event date.
BUT… Our delicious floss tubs, buckets and mini tubs are all made-to-order & stored in clear tamper evident containers and can stay fluffy for up to 3 months! Our plastic heat sealed and zip locked bags (in multiple sizes) keep the floss fluffy for around 4-6 weeks.
Leaving you with PLENTY of time to enjoy your fairy floss fix well beyond your event!
Do you offer personalised packaging?
Most of our So Flossy products have the option to customise your very own label for any event. Whether it be for buisness or parties. So Flossy has your next event covered.
Do you ship overseas?
Unfortunately we currently cannot ship our fairy floss overseas.
I am working hard on a packaging concept to eventually offer international shipping, watch this space.